Refund policy
At Grandline Store, your satisfaction is important to us. If you’re not completely happy with your purchase, Customers may request a return within 30 days of receiving their order. Items must be unused, in original condition, and in original packaging. Custom-printed or personalized items are non-returnable unless they arrive damaged, defective, or incorrect.
Return Eligibility
We accept return requests under the following conditions:
Return requests must be submitted within 30 days of receiving your order.
Items must be unused, in the same condition as received, and in their original packaging.
Custom-printed or personalized items (including custom phone cases) are non-returnable, unless they arrive damaged, defective, or incorrect.
To request a return, please contact us at info@grandlinestore.com with your order number and a brief explanation.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered:
Email info@grandlinestore.com within 30 days of delivery.
Include clear photos or a short video showing the issue.
Once verified, we will offer a replacement or a full refund at no additional cost.
We cover all costs related to defective or incorrect items.
Non-Returnable Items
The following items are not eligible for return unless they are defective or incorrect:
Custom-printed phone cases
Personalized products
Refund Process
Once your return request is approved:
Refunds will be issued to the original payment method used at checkout.
Refund processing typically takes 5 business days.
Please note that Stripe or your card provider may require additional time to finalize the refund.
Order Cancellations
Orders may be canceled within 12 hours of purchase, provided they have not yet entered processing or production.
Custom-printed items cannot be canceled once production has begun.
To request a cancellation, email info@grandlinestore.com immediately with your order number.
Lost or Delayed Packages
If your package is delayed or appears to be lost:
Contact us at info@grandlinestore.com and we will assist by checking with the courier.
If tracking confirms non-delivery, you are eligible for a replacement or a full refund.
Exchanges
We do not currently offer direct exchanges.
If you need a different item, please request a refund (if eligible) and place a new order.
Return Method & Shipping
Returns must be made by mail.
Customers are responsible for return shipping costs.
Restocking Fee
There is no restocking fee for returned items.
Contact Us
If you have any questions about this Return & Refund Policy, feel free to contact us anytime:
📧 Email: info@grandlinestore.com
🕒 Customer Support: 24/7